Click on the links below to learn about our policies:

• Shipping
• Orders and Payments
• Return Policy
• Security
• Privacy Policy

For additional questions and information, contact us via email or by calling 773-481-1611 during business hours (Monday – Friday, 9 A.M. to 5 P.M).

• Our products are normally shipped 1-2 business days after order confirmation.
• Orders are shipped during the business hours of Monday – Friday, 9 A.M. to 5 P.M. CST.
• All products available for purchase are in stock, unless specified otherwise.
• We stock all items on hand.
• We offer FREE delivery for orders totaling over $100.*

• Our standard shipping method is FedEx Ground.
• Our expedited shipping method is FedEx 2nd Day Shipping.
• Once your order ships, you will be provided with a tracking number via email.
• Shipping charges are not refundable on returned items.

* All shipments to Alaska, Hawaii, Puerto Rico, Virgin Islands, and Guam will include an additional $20 delivery charge for Standard Shipping and a flat fee of $50 for Expedited, 2 Day Shipping.

• Overnight delivery must be ordered by phone only (not via email or the website).
• To order overnight delivery, contact Customer Service at 773-481-1611 during the business hours of Monday – Friday, 9 A.M. to 5 P.M. CST.

• International shipping is available.
• To place an international order and/or get a shipping charge estimate, contact us via email or by calling 773-481-1611 during the business hours of Monday – Friday, 9 A.M. to 5 P.M. CST.

• We accept Visa, MasterCard, Discover, and American Express.
• You will be prompted for payment information at Checkout. Your information will be entered via our secure ordering system.
• If you pay with PayPal™, your order will be shipped once we are notified by PayPal™ that the funds have been deposited.

• All returns must be made within 30 days of the original purchase, and must include a copy of your packing slip or receipt.
• The returned item must reach us in the original condition in which it was shipped.
• Shipping charges are not refundable.

• All payment and personal information is entered via Secure Socket Layer, encrypted with a THAWTE™ Certificate.
• All ordering data is stored for online store administration purposes only, and is held on secure servers owned by ProStores, Inc., a subsidiary of Ebay®.

We value your trust and personal privacy. We work to ensure that all of your personal information remains confidential.

• All payment and personal information is entered via Secure Socket Layer, encrypted with a THAWTE™ Certificate.
• All ordering data is stored for online store administration purposes only, and is held on secure servers owned by ProStores, Inc., a subsidiary of Ebay®.

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